From the moment you receive your order at your home, you have the items 14 days at sight. Within this period, you can try the shoes on or view. After the expiry of 14 days the purchase contract is binding. If you are not satisfied with the product, you can return or exchange it within the trial period. Especially for you manufactured materials and products can only be exchange for a different size or pair.
- Within 14 days of receipt, you can return or exchange the items. Send us an e-mail to firstname.lastname@example.org with your order number to request a return and to receive the correct return address. You can also return the items free of charge at one of our Haix locations.
- Do you want to exchange an item for a different size, color or an entirely different article, we will send you a new product at no extra cost as soon as we receive your return.
- Returns are only accepted if the product and packaging of the product are undamaged.
- The costs for returns are for the buyer. Returns at one of our Haix locations are free of charge.
- Haix webshop is not liable for the loss of shipments or damage during transport, therefore always ensure a good packing.
When we receive the item we will refund the purchase amount, subject to compliance with the above conditions. The amount will be refunded to the used bank account. It may take several days (5) before the ammount is visible on your account.
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